Refund and Returns Policy

Effective Date: 1/1/2024

Thank you for shopping at Madoto.com. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy below:

1. Eligibility for Returns:

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also be returned within 30 days from the date of purchase.

2. Items Excluded from Returns:

  • Certain items such as perishable goods, personalized items, and gift cards are exempt from being returned.

3. Return Process:

  • To initiate a return, please contact our customer service team at support@madoto.com within the specified return period. Provide your order number and a brief explanation of the reason for the return.
  • Once your return request is approved, we will provide you with instructions on how to return the item.

4. Return Shipping:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

5. Refund Process:

  • Upon receiving and inspecting your return, we will notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment. Please allow 7 days for the refund to be processed and credited to your account.

6. Exchange Policy:

  • If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above. Once your return is received and approved, you can place a new order for the desired item.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as appropriate.

8. Non-Receipt of Items:

  • If you have not received your order within the estimated delivery time, please contact us. We will investigate the issue and provide a resolution accordingly.

9. Contact Us:

  • If you have any questions or concerns about our Refund and Returns Policy, please contact us at Madoto.com. Our customer service team is here to assist you.

By making a purchase on our website, you agree to abide by the terms of this Refund and Returns Policy. We reserve the right to update or modify this policy at any time. Please review this policy periodically for any changes.