Shipping Policy

Effective Date: 1/1/2024

Thank you for choosing Madoto.com for your shopping needs. We are committed to delivering your orders promptly and efficiently. Please review our Shipping Policy below for more information:

1. Shipping Methods:

  • We offer multiple shipping options to accommodate your needs, including standard, expedited, and express shipping.
  • The availability of shipping methods may vary depending on your location and the items in your order.

2. Processing Time:

  • Orders are typically processed and shipped within 3 business days of payment verification, excluding weekends and holidays.
  • During peak seasons or promotional periods, processing times may be slightly longer. Any delays will be communicated promptly.

3. Shipping Costs:

  • Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery address.
  • You can view the estimated shipping costs for your order during the checkout process before finalizing your purchase.

4. Shipping Destinations:

  • We currently ship to addresses within United States.
  • For international orders, please note that customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the recipient.

5. Tracking Information:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
  • You can use this tracking information to monitor the status of your delivery and estimate the expected arrival date.

6. Delivery Timeframes:

  • Delivery times vary depending on the shipping method selected and your location.
  • Estimated delivery timeframes will be provided to you during the checkout process. Please note that these are estimates and actual delivery times may vary.

7. Delivery Issues:

  • In the rare event that your order is delayed, lost, or damaged in transit, please contact our customer service team immediately.
  • We will work diligently to resolve any issues and ensure that you receive your order as quickly as possible.

8. Shipping Restrictions:

  • Some items may be subject to shipping restrictions due to size, weight, or regulatory requirements.
  • We reserve the right to refuse shipping of any item that may pose a safety risk or violate shipping regulations.

9. Change of Address:

  • If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible.
  • We will make every effort to update the shipping address before the order is processed and shipped.

10. Order Cancellation:

  • Orders cannot be canceled once they have been processed and shipped.
  • If you need to cancel an order, please contact us immediately, and we will do our best to accommodate your request.

11. Holidays and Peak Seasons:

  • During holidays and peak shopping seasons, such as Black Friday or Christmas, please allow for additional processing and delivery time due to high order volumes.

12. Questions or Concerns:

  • If you have any questions or concerns regarding our shipping policies, please don’t hesitate to contact our customer service team.
  • We are here to assist you and ensure that your shopping experience with Madoto.com is enjoyable and hassle-free.